Do you ship overseas?

We ship all over the world, there’s a reason we call ourselves Ark of Earth! 🌎

How long does shipping take?

We process all orders in the first 24 hours, shipping usually happens the same day or the day after, however short delays can appear.

In most cases orders arrive within 7 days, but on rare occasions delays could happen due to recent events and it might take 2 to 4 weeks for your item to arrive, depending on the product.

The shipping times are only estimates and other delays such as clearance could still happen due to the recent pandemic.

We appreciate your patience and we are doing our best to get your order delivered in the shortest amount of time possible! 🤗

I haven't received my item yet, what can I do?

We’re sorry for the inconvenience, please email us regarding your item and we will get back to you in the shortest time possible to fix the issue.

I used the wrong address when ordering.

We all make mistakes, please contact us in the shortest time possible to make this change, after 24 hours most orders are shipped and we won’t be able to make any changes the the address.

Can I return my item?

We offer customers the highest quality service out there, if you are not happy with your ordered or if it was damaged when it arrived then please email us and we’ll get the process started.

My order arrived damaged.

We are sorry to hear that, shipping isn’t always smooth out there but we’ll do our best to satisfy you, please email us using our contact page and we’ll get this fixed for you 💚

What is your Refund Policy?

You can find our Refund Policy here.

Is it safe to use my credit/debit card here?

We understand your concern, paying online isn’t really in anybody’s comfort zone, however we have made sure our website is fully secured using an SSL connection and encryption, your card details will be safe as we don’t store them and we never share your personal information with anyone.

What are the Terms of Service?

You can find our Terms of Service here.

What is the Privacy Policy?

You can find our Privacy Policy here.